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Home > Customer Service > Warranty  
  Warranty
TBG warrants to the original purchaser that any part of the commodity purchased excluding documentation and
similar items will be free of defects in workmanship and materials for the period of your warranty from the date
of delivery. During the warranty period, TBG Inc. will, at its option: (1) provide replacement parts necessary to
repair the product; (2) replace the product with a comparable product; or (3) refund the amount you paid for the
product upon its return. Replacement parts or products will be new or serviceably used, comparable in function
and performance to the original part or product, and warranted for the longer of thirty days for China or the
remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty.
This product warranty covers normal use only. This product warranty does not cover damage caused during
shipment and any damage caused by: actions that are beyond TBG Inc.¨s control, including without limitation,
impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, lockout, epidemic, destruction of
production facilities, riot, insurrection, or material unavailability; unauthorized modifications, attachments or
peripherals; improper use, environment, installation or electrical supply; improper maintenance; any other
misuse, abuse or mishandling. EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT, SHANGHAI
TBG ELECTRIC Co.,Ltd.INC DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN
THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER
THE APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE
LIMITED TO THE TERM OF THIS AGREEMENT.TBG, INC¨S. AND YOUR MAXIMUM LIABILITY TO THE OTHER IS
LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED
UNDER THE APPLICABLE LAW. NEITHER YOU NOR TBG INC. WILL BE LIABLE TO THE OTHER FOR PROPERTY
DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, ^DOWN TIME ̄, PURCHASER¨S
TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL,
INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY
, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER
THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE
APPLICABLE LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY TO YOU.
To Process your Return:
Contact TBG at (86) 021-51098715 or email sales@te360.com. Please have your order number available.
The staff will attempt to diagnose the problem over the phone. If the problem cannot be resolved over the
phone, TBG will decide on the best course of action.
TBG will not be responsible for consequential damage to items or components caused by either internal or
external equipment, shorted connections or components that were not purchased from Shanghai TBG Electric
Co., Ltd. . or that Shanghai TBG Electric Co., Ltd.did not install.
TBG will not be responsible for damages to any components or loss of data inadvertently caused by products,
under normal or abnormal use, purchased from TBG. The warranty does not cover damages or defects that
may have been caused by: shipment, improper installation or maintenance, misuse, neglect or improper
environment, repair, modification, adjustment or options or parts that were not installed by TBG. Employee,
inadequate or excessive electrical power surges, or other power irregularities. TBG will not repair, replace, or
refund any purchase if item serial numbers do not match, or if the product is not sold directly by TBG.
Defective parts covered by warranty will be replaced with a similar or equivalent part at no cost to the
customer. When replacing a part that is different from the original configuration, the customer must purchase
the part at cost.
International Orders: All duties and applicable taxes are not calculated or charged by TBG. The customer is
solely responsible for any shipping costs, as well as duties and/or taxes that may be incurred from the
international transit of any commodity for repair.30-day Money Back Guarantee
In addition to the standard warranty, TBG offers a 30-day money back guarantee on every commodity. If you
are not satisfied with your merchandise, you may return it within 30 days for a refund. The refund will only be
issued for the amount of the sale and will not include shipping costs. All products will be subject to a 25%
restocking fee. To return merchandise, you must obtain an RMA number. Please call TBG sales department and
provide the invoice number, item description, and part number(s) of the merchandise you wish to return.
Returned merchandise must be placed in original packaging, and include any product manuals and other
accessories, as per original shipment by TBG.
*Terms of warranty are subject to change without notice.
 
Industrial Garden, No. 58 Zhuwei Road, Zhuxing Town, Jinshan, Shanghai,200086,P.R. China   Tel Number:86-21-51098715 86-21-65041159  Fax Number:86-21-51098716
 
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